Firstly, we are sorry that you are experiencing difficulties in the payment process. Here's how to proceed, depending on your situation:
Already paid?
Your payment might not have been allocated correctly due to an error in the invoice number or bank details. Visit the customer portal (https://unzer.com/kundenportal) and describe your issue there, and they'll make sure everything is sorted out.
Made a return?
Since returns can take a few days to process, a payment reminder will be sent out if the payment deadline passes in this time. Please visit our customer portal (https://unzer.com/kundenportal) and notify us of your return. We'll then temporarily pause your payment while we process the return.
Missed the payment deadline?
No worries. Just pay the outstanding amount using the bank details and invoice number provided in the payment reminder. If you need more time, take a look through the payment options in our customer portal (https://unzer.com/kundenportal).