We are sorry that your attempt to purchase on account was unsuccessful. A number of factors could have caused the payment to be declined – we have outlined the most common ones below. Please check these points carefully before attempting to make another payment.
You weren't properly identified
Please make sure that you have entered your date of birth correctly and that you have used your registered address in the billing address field. Unzer uses this information to verify your identity.
Your order amount was too high
The transaction limit might have been exceeded. If possible, consider reducing the order amount and trying again.
Insufficient credit
Unzer relies on external credit assessment institutions to evaluate a customer's creditworthiness. If the assessment indicates a less-than-optimal credit standing, they prioritise customer protection and, at least temporarily, refrain from applying any additional credit charges for purchases on account.
Other reasons
There are a variety of factors which could lead to a rejection. For additional inquiries, please email Unzer at datenschutz-vie@unzer.com and they will gladly assist you.